Now Hiring - Account Director, HUB Operations in Carnegie, PA

Reporting to the SVP of Client Services, the Account Director is a strategic position with responsibility for overall operational excellence and client satisfaction for patient support programs. As an Account Director, you will serve as a key point of contact responsible for elevating service delivery based on achieving mutually beneficial strategies. The Account Director will lead internal cross-departmental efforts to ensure that the needs of the client are being met while driving RareMed’s goals and initiatives. With the Program Manager as a direct report, the Account Director will ensure that all client performance standards and all contractual commitments are met or exceeded and will escalate critical client concerns to SVP for resolution or consultation. Note – this is not a sales position.

This job operates in a professional office environment and teleworking from the employee’s home address listed in their employment file. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. When telecommuting employees must have reliable internet access in order to access required systems and software associated with the position's responsibilities. The amount of time the employee is expected to work per day or pay period will not change as a result of participation in the teleworking program. Employees are responsible for the set-up of their home office environment, including physical set-up, internet connection, phone line, electricity, good lighting, comfortable temperature, furniture, etc. Employee’s teleworking space should be separate and distinct from their “home space” and allow for privacy. RareMed expects employees teleworking to be as efficient and professional as if they were in the office. The amount of time spent in office or teleworking is contingent upon the needs/priorities of RareMed and will vary based on those needs/priorities.

Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.